# The case

*The claims handler, deciding a claim that arrived with the facts and the items already attached.*

- Business: Swiftline Couriers Ltd (`swiftline-couriers`), fictional, with synthetic transactions
- Rendered from: https://itspickle.app/handler?demo=swiftline-couriers
- As JSON: https://itspickle.app/api/audit?demo=swiftline-couriers

## Is there anything to chase

**Nothing to request.** Every required answer is in, so this case can be worked now.

No register was available, so every item and proof of purchase would need to be requested from the policyholder.

## What decides it

| Question | Answer |
|---|---|
| Whose property was damaged, and do you have their details? | The unit is leased. Getting the landlord details from the tenant |
| Was anyone hurt? | No, nobody was near it |

## The account, in the policyholder's own words

| Question | Answer |
|---|---|
| When did the damage happen? | Last Tuesday morning |
| Where did it happen? | Loading bay at the customer's unit on Penarth Road |
| What happened? | Driver reversed into a roller shutter door on the way out |

## The position at the date of loss

- Held: no cover for this line appears in what was read
- On the claim: £0
- The audit had already flagged this line: No Public Liability recorded. Covers the cost when the work injures somebody else or damages their property. £1,000,000 is the usual level for a courier.

Two numbers, and no third worked out from them. A person decides this claim: the engine has no field
a settlement could be held in, so there is no such figure here to read or to relay.

## The items

Nothing attached: this is not a claim about the business's own property.


Completeness: 5 of 5 required answers, 100%.

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Illustrative only. This is a statement of demands and needs based on public records and information you confirm, not a personal recommendation or a quote. Prices are banded estimates derived from published rates and are not an offer of cover.